SOC Services — Continuous Monitoring, Detection, and Response
24/7 security operations with SIEM implementation, managed detection and response, incident handling, and threat intelligence. Purpose-built for regulated financial institutions and critical infrastructure across Asia-Pacific. Monitoring doesn’t stop when your team signs off for the day.
At a Glance
What Is a Security Operations Centre (SOC)?
A Security Operations Centre (SOC) is a centralised function that continuously monitors, detects, analyses, and responds to security events across your organisation's IT infrastructure. It combines people (security analysts), processes (incident handling procedures, escalation protocols), and technology (SIEM, EDR, threat intelligence) to provide real-time visibility into your security posture.
The challenge for most organisations is not whether they need security monitoring — regulators and clients increasingly require it — but how to staff it. A capable SOC requires skilled analysts operating around the clock, expensive technology platforms, and continuous investment in threat intelligence and detection engineering. For most organisations, building this capability in-house is neither practical nor cost-effective.
EIC's SOC-as-a-Service provides the people, processes, and technology without the capital investment and staffing burden. Our analysts monitor your environment 24/7, investigate alerts, triage incidents, and escalate only the events that require your team's attention — filtering out the noise so you can focus on genuine threats.
Four Core SOC Capabilities
SIEM & Log Management
Centralised log collection, correlation, and alerting. Splunk, Microsoft Sentinel, IBM QRadar, or Elastic deployment and management.
Managed Detection & Response
24/7 analyst-driven monitoring with automated detection rules and manual threat hunting. Investigated alerts, not raw noise.
Incident Response
Remote containment, investigation, and escalation. On-site response within 48–72 hours across 7 countries. Forensic analysis and evidence preservation.
Threat Intelligence
Industry-specific threat feeds, IoC (Indicators of Compromise) monitoring, and proactive threat hunting informed by the evolving threat landscape.
Choose Your SOC Model
Three engagement models designed for different organisational needs, team sizes, and regulatory requirements.
SIEM-Only
- SIEM platform deployment
- Log source integration
- Detection rule configuration
- Quarterly rule tuning
- — 24/7 analyst monitoring
- — Incident response
- — Threat hunting
Fully Managed SOC
- Everything in SIEM-Only
- 24/7 analyst monitoring
- Alert triage & investigation
- Incident escalation & containment
- Monthly threat reports
- Proactive threat hunting
- Compliance reporting (PCI, ISO, SWIFT)
Co-Managed SOC
- Everything in SIEM-Only
- 24/7 analyst monitoring
- Alert triage & investigation
- Shared dashboard & playbooks
- Your team retains IR control
- Knowledge transfer & training
- Joint threat hunting sessions
Who Needs SOC Services?
Regulatory Requirement
Central banks and financial regulators across APAC require demonstrable security monitoring. PCI DSS Requirement 10 mandates log monitoring. ISO 27001 Annex A requires event monitoring. SWIFT CSP requires SWIFT infrastructure monitoring.
Insufficient Internal Resources
Your security team cannot staff 24/7 monitoring. Alert fatigue means critical events are missed overnight or on weekends. You need analysts, not just tools — but hiring, training, and retaining SOC staff is expensive and difficult.
Post-Incident Improvement
You experienced a security incident and your detection and response capability was found wanting. You need continuous monitoring, established playbooks, and proven escalation paths — not a repeat of the chaos.
What the SOC Detects
Continuously updated detection rules tuned for your specific environment and the evolving threat landscape.
Incident Response SLAs
Contractually defined response times — measured and reported monthly.
| Severity | Description | Initial Response | Escalation | Status Update |
|---|---|---|---|---|
| P1 — Critical | Active breach, ransomware, data exfiltration in progress | 15 minutes | 30 minutes | Every 30 min |
| P2 — High | Confirmed compromise, privilege escalation, significant policy violation | 30 minutes | 1 hour | Every 2 hours |
| P3 — Medium | Suspicious activity requiring investigation, failed attack attempts | 2 hours | 4 hours | Daily |
| P4 — Low | Informational events, policy awareness, vulnerability notifications | 8 hours | Next business day | Weekly |
Emergency on-site incident response available within 48–72 hours across all 7 operating countries: Bangladesh, Singapore, Vietnam, Nepal, Bahrain, Malaysia, Philippines.
SOC Deliverables & Reporting
Weekly Threat Report
Executive summary of security events, incidents, threat landscape, and posture improvements
Incident Reports
Detailed investigation reports for every confirmed incident — timeline, impact, containment, and recommendations
Compliance Evidence
Log monitoring evidence mapped to PCI DSS, ISO 27001, SWIFT CSP, and central bank requirements
SOC Dashboard
Real-time portal with event status, SLA performance, alert volume, and threat trends — accessible 24/7
Why Choose EIC for SOC Services?
Compliance-Native Monitoring
Our SOC was designed for regulated environments. Detection rules map directly to PCI DSS, ISO 27001, SWIFT CSP, and central bank requirements. Compliance evidence is a standard output, not an afterthought.
Investigated Alerts, Not Noise
Our analysts investigate and triage every alert before escalating to your team. You receive actionable incident reports — not thousands of raw alerts that create fatigue and hide real threats.
Financial Sector Expertise
Our analysts understand banking infrastructure — core banking, ATM networks, card processing, SWIFT, and digital channels. Threat detection is calibrated for financial sector attack patterns.
Assessment + Monitoring Integration
EIC combines periodic penetration testing findings with continuous SOC monitoring. Pen test results directly inform detection rules — what we found during testing, we monitor for continuously.
APAC Threat Intelligence
Threat feeds and detection content calibrated for the Asia-Pacific threat landscape — regional threat actors, APAC-specific malware campaigns, and attack patterns targeting financial institutions in our operating countries.
48–72hr On-Site Response
When remote containment isn't enough, EIC deploys incident response teams on-site within 48–72 hours across all 7 operating countries. CREST-accredited responders with forensic capability.
Leading Bangladeshi Bank: SOC Deployment Reduces Alert Volume by 92% While Improving Detection
A major Bangladeshi bank lack the analyst capacity to investigate 3,400+ daily alerts. Critical events were buried in noise. EIC deployed a fully managed SOC, ingested all existing logs, and tuned rules. Within 90 days, actionable volume dropped to 270 per day, identifying 3 previously undetected incidents.
SOC Services FAQs
Ready for 24/7 Security Monitoring?
Schedule a free SOC assessment call. We'll evaluate your current monitoring capability, identify coverage gaps, and recommend the right engagement model for your organisation.
Explore More
Penetration Testing
CREST-accredited VAPT findings feed directly into SOC detection rules — what we find, we monitor for.
ISO 22301 BCMS
SOC detection triggers your business continuity response — integrated monitoring and resilience.
Complio Platform
Centralised compliance management — SOC evidence feeds directly into your compliance dashboard.